TERMS OF USE
1. General conditions
1.1. The Zerandelle online store sells IceFeBerg OÜ's own products.
1.2. The Terms and Conditions apply to the legal relationships that arise between the customer (hereinafter referred to as the Customer) and IceFeBerg OÜ (hereinafter referred to as the Seller), the owner of the shopping environment (hereinafter referred to as the Online Store) located at the internet address www.zerandelle.ee, in connection with the purchase of Products from the Online Store. In addition to these Terms and Conditions, the
Legal relations arising from the purchase of Products from the e-store are governed by the legislation in force in the Republic of Estonia.
1.3. The seller may change the terms of use of the online store and the prices of products and services without prior notice.
1.4. Seller details: IceFeBerg OÜ; Reg. no. 16090442;
Põlva County, Kanepi Parish, Õli, 63419; Phone (+372) 527 05 55; Email: info@zerandelle.ee
2. Prices
2.1. All prices displayed in the Online Store are in euros and include VAT.
3. Products
3.1. The Products displayed in the e-shop are usually available in stock/in the seller's stores.
The availability of said Products is not guaranteed.
3.2. If the Customer places an order, but it turns out that the Seller does not have the Product in stock, the E-Store will not be able to fulfill the order. In this case, the order will be returned.
The customer will be refunded the full purchase amount immediately after the product is discovered to be missing.
3.3. The photos of the Products displayed in the online store are for illustrative purposes and may unintentionally differ slightly from the actual appearance of the Product.
4. Making a purchase
4.1. The Customer selects the desired Product in the E-Store and adds it to the shopping cart by clicking on the "Add to Cart" button.
4.2. To place an order, the Customer must go to the Shopping Cart page: in the shopping cart option in the menu bar, click on the "View shopping cart" or "pay" button, after which they will be redirected to
Customer to the order form page.
4.3. After entering the required data and checking the accuracy of the data, the Customer confirms the order by clicking "Submit order". After this action, the order is confirmed and forwarded to the seller.
4.4. The Customer pays for the Product immediately via the online bank link and confirms the payment to the Seller by clicking the "Return to Merchant" button.
4.5. After payment for the Product, the E-store will send an order confirmation to the Customer's email.
4.6. When placing an order, the customer undertakes to provide true and complete information necessary to fulfill the order.
4.7. The Seller is not responsible for the impossibility of fulfilling the order due to incorrect data provided by the Customer or any consequences arising therefrom.
5. Payment methods
5.1. Orders can be paid securely using Estonian bank links (Swedbank, SEB, Nordea, LHV, Krediidipank) and credit card (Visa, MasterCard, Maestro, Pocopay).
5.2. Payment is made outside the e-shop environment.
service provider Maksekeskus AS in a secure payment environment.
5.3. The Seller does not have access to the Customer's bank details and credit card details.
7. Delivery
7.1. The Customer can choose between different methods of delivery of the Product.
The delivery of the product depends on the postal service chosen by the Customer.
7.2. By choosing the Itella SmartPOST parcel terminal as the delivery method, the
Product Delivered to the parcel terminal selected by the customer within 5 working days of order
sending a confirmation to the Client's email address.
The Customer will be notified by SMS when the product arrives at the parcel terminal,
which includes the door code, parcel machine location, return code, and expiration date.
The machines are open 24 hours a day. The product is stored in the parcel machine.
7 calendar days. After the end of this period, the Product will be returned to the E-store.
If the Customer does not collect the Product within the aforementioned period, the Customer is
obliged to compensate for the costs associated with repeated shipping.
7.2. the SMS notification mentioned until the end of the 14-day return period. The Customer can exchange or return the Product, if necessary, using the return code in the same SMS.
7.3. The Client is obliged to maintain the
7.4. The Customer is obliged to check the accuracy of the contact details provided before placing the order in order to avoid delays and misunderstandings in the delivery of the Products. The Seller is not responsible for delays and misunderstandings in the delivery of the Products if the delay or misunderstanding is due to the inaccuracy or incorrectness of the data provided by the Customer when placing the order.
7.5. In the event that the Product does not reach the Customer in good condition and in a sealed
in the packaging, the Customer is obliged to inform the E-shop of this by sending a corresponding
by email to info@zerandelle.ee.ee or by calling (+372) 527 05 55.
8. Order returns and exchanges
8.1. The Customer has the right to withdraw from the order within 14 days without giving a reason and to exchange or return the ordered Product(s). The said 14-day period
begins from the moment the Customer receives the Order.
8.2. To return/exchange products, the Seller must
submit a withdrawal request within 14 days of receiving the goods.
A withdrawal request can be submitted in a free form during the broadcast.
an unambiguous e-mail to info@zerandelle.ee.
Returns received by the seller will only be accepted with a statement.
8.3. The consumer must return the goods within 14 days of submitting the application.
The trader has the right to refuse to make refunds until
received back the thing that was the subject of the contract.
8.4. The Product to be exchanged or returned must not be damaged or
with signs of wear, the Product must be in its original packaging and attached to the Product
All original labels must be present. The condition of the item being returned
In case of deterioration, the Customer is responsible for the decrease in value due to use of the item.
only if he has used the item in a way other than that required for the item
to ascertain the nature, properties and functioning of an object. To ascertain the
in nature, characteristics and operation, the Customer should handle and use
thing only as if he were allowed to do it normally in the store.
8.5. The Customer is obliged to always open the Product packaging carefully, without damaging it.
If the packaging cannot be opened without damaging it, it is not
Return of the product in its original packaging is required.
8.6. The Seller shall refund the purchase amount to the Customer within 14 days from
upon receipt of the return application. The return will be made to the same
to the bank account from which the Customer paid for the returned order.
8.7. In the event of a return of the order, the Seller shall return the entire contract to the Customer.
the amount received under the order, including the delivery cost of the order paid by the Customer.
In the event that an order is partially returned and an additional item has been added to the order
delivery cost, the Seller may refund the delivery cost
proportional to the number of returned products.
8.8. The refund will be received in the Client's bank account no later than the next banking day.
In case of payment by credit card, according to the terms and conditions of the Client's bank.
9. Procedure for submitting claims
9.1. The provisions of § 218(2) of the VÕS apply to the Products sold.
2-year deadline for filing claims.
9.2. In the event of non-compliance or defects with the product, the
The Customer shall notify the Seller immediately, but no later than within 2 months.
after the error occurs, sending the buyer's contact details, a precise description of the problem and
the purchase receipt number to the email address info@zerandelle.ee.
If a product defect occurs, we ask that you stop using the product immediately.
9.3. All claims will be reviewed and the Client will be contacted at the earliest opportunity.
if possible, but no later than 15 days from receipt of the claim.
9.4. During the first six months after the delivery of the item to the Customer, it is assumed that the defect was
already existed at the time of the transfer of the item. It is the entrepreneur's responsibility to rebut the corresponding presumption. In the event of a claim, the entrepreneur shall bear the costs within the first six months of the transfer of the item.
To the customer related to repairing or replacing the item
costs, especially transport, postage, labour, travel and material costs, are always borne by the seller
(§ 222(4) of the Commercial Code). The Seller shall bear the corresponding costs for the next 1.5 years.
only if the claim was justified.
9.5. The Consumer has the right to demand from the Seller a reduction in the purchase price of the Product or termination of the contract.
termination and refund of the goods if the Seller is unable to repair or replace the product, the repair or replacement of the product fails, the Seller is not responsible for the goods
has eliminated the defect within a reasonable time, the consumer has been caused unjustified inconvenience.
9.6. The consumer has the right to claim compensation in the event of non-compliance of the goods with the terms and conditions of the contract.
rely on legal remedies provided for by law, including requesting a contract
performance, reduce the price, claim compensation for damages and cancel the contract.
9.7. In the event of non-compliance of the Product with the terms and conditions of the contract, the Product shall be liable
related to repair or replacement of the Product
costs, in particular transport, postal, labour, travel and material costs, the Seller.
9.8. The seller is not responsible for the improper use of the ordered products.
for damages incurred, as well as for delay in delivery if this is due to
circumstances beyond the Seller's control and/or due to circumstances beyond its control
force majeure.
9.9. The Seller shall not compensate the Customer for any expenses incurred due to non-conformity of the product to the requirements or
in case of defects and is not responsible for them if: the value of the product has decreased/the product is
damaged due to the Customer's fault, defects have arisen due to the product being used for purposes other than its intended purpose
as a result of use, including failure to follow maintenance instructions, the value of the product has decreased due to natural wear and tear during normal use, there is no document proving the purchase.
10. Responsibility
10.1. The Seller and the Customer are responsible to each other for the fulfillment of these Terms of Use.
for damage caused to the other party by the breach in the Republic of Estonia
in the cases and to the extent provided for in applicable legislation.
10.2. The Seller is liable for the amount of the selling price of the Product.
10.3. The Customer undertakes to use the E-shop service only in accordance with the law and
for purposes consistent with good practice.
11. Privacy Policy
11.1. The Customer gives the Seller clear and informed consent to the processing of their personal data.
11.2. Personal data that becomes known to the Seller will be entered into the customer register and used to provide sales services and offer goods to the Customer.
11.3 The Seller retains the information entered by the Customer during the purchase process.
contact details and information about purchases made. This information is treated as confidential and processed in accordance with the Personal Data Protection Act. Personal data that is necessary
To send the Products to the Customer, they are forwarded to a company providing courier services.
11.4. The Seller may use the Customer's personal data to send the Customer information about special offers and campaigns by e-mail. Instructions for opting out of the mailing list are included in the newsletter.
11.5. The client has the right to request the deletion of their data from the IceFeBerg OÜ database.
11.6. Data communication between the Client and banks and the card payment center is encrypted, which ensures the security of the Client's personal data and bank details.
Payment is made outside the e-shop environment, through the respective bank or
in the service provider's secure payment environment. The e-shop does not have access to the Customer
bank details and credit card details.
11.7 The data processor has the right to share the personal data of customers with third parties, such as authorized data processors, accountants, transport and courier companies, companies providing transfer services. The data processor is the responsible processor of personal data. The data processor forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
11.8 Personal data necessary to place an order:
First and last name;
Phone number;
Email;
Address.
Personal data is processed by IceFeBerg OÜ; Põlva County, Kanepi parish, Õli, 63419;
Reg. no. 16090442; Phone (+372) 527 05 55; Email: info@zerandelle.ee.
12. Terms of Use and their changes
12.1. By registering or making a purchase in the e-shop, the Customer agrees
with the terms of use of the online store and undertakes to comply with them.
12.2. The sales contract between the Seller and the Customer shall enter into force from the date of payment of the amount due.
upon receipt of the purchase amount to the Seller's bank account.
12.3. The Seller may change the terms of use of the E-store and product prices.
A notice of changes will be published in the E-shop environment. The transaction will be applied
the conditions and prices in force at the time of the transaction.
12.4. The seller has the right to refuse to fulfill the order if due to a technical error
The product price displayed in the online store is incorrect.
13. Other conditions
13.1. Disputes arising between the Client and the Seller shall be resolved through negotiations.
13.2. If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to info@zerandelle.ee or by phone: (+372) 527 05 55.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can read the procedural terms and submit an application here . The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the Commission is free of charge.
The buyer can contact the European Union's consumer dispute resolution platform here .
14. Customer Support
14.1. The customer support email address is: info@zerandelle.ee.
Customer support is closed on public holidays.